Support

A real person reads every message.

Stuck, found a bug, or lost a purchase? Check the FAQ first — restore-purchases, Remove Ads scope, and saved-progress questions are all answered there. For everything else:

Email support

Reporting a bug

Four details turn "it crashed" into a fix. Include as many as you can:

  1. Your device and Android version — for example "Pixel 8, Android 15".
  2. The game version — shown at the bottom of the Settings screen.
  3. What happened, and what you expected — with the steps to make it happen again, if you can. "Threw the third knife on level 12 and the ring froze" is perfect.
  4. A screenshot or screen recording, if the problem is visible.

Purchase problems

Payments and refunds are handled by Google Play, so a refund request starts with Google: see Google Play's refund help. But if a purchase completed and the game did not grant it, that is our side: try Settings → Restore purchases first, then email us with the order number from your Google Play receipt (it starts with "GPA.") and we will make it right. A payment that the store still shows as pending arrives in the game when the store confirms it.

Privacy requests

Requests about personal data — access, deletion, consent, anything under GDPR or CCPA — are honored at the same address. The privacy policy lists what the advertising, analytics and crash-reporting software inside the game collects; your progress itself stays on your device. To erase your data yourself, or to ask us to, see Delete your data.

Response time: Orelia is a small studio — usually one pair of hands — so replies can take a few days. Bug reports with the four details above jump the queue, because they can be acted on immediately.